Repairers are on Notice

Any business that provides refurbished products in lieu of a repair, or uses refurbished parts in repairs must provide a notice before the repair is commenced including the following text:  ‘Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.  Refurbished parts may be used to repair the goods.’

Non-compliance carries a $50,000 penalty.

The ACCC has issued guidelines on the notice. Earlier draft guidelines are contained in the attachedPDF.
The draft guidance contains the following important points:

  • the notice must be in writing;
  • it must be given before goods are accepted (therefore it is not acceptable to print the notice on a receipt or other document generated after acceptance); and
  • customers must be given a copy of the notice to take away with them.

It is clear from the draft guidance that it is not sufficient to merely have a notice on display at the premises.

As this requirement is now in force, businesses that have not done so already should urgently review their procedures to ensure that the required notices are provided to customers.

For more information, call the office on (03) 9585 7555 and ask for Noel or Amanda
orcontact us by email.

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